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Same Day Dispatch

We know that when you need equipment, you often need it quickly. That's why Safety and Mobility will always endeavour to dispatch your order on the same business day it's received, where:

  • Your order is placed before 2:00pm Sydney time on a business day;
  • Payment has been made and cleared (unless you hold an account with us); and
  • The item is in stock and able to be processed appropriately for dispatch.
Orders placed after 2:00pm Sydney time, or on weekends and public holidays, will be dispatched the next business day where the item is in stock. While same-day dispatch is our aim, it can't be guaranteed, as it may be affected by stock availability and order processing requirements.

Please note that dispatch refers to when your order leaves our warehouse. Delivery times will depend on your location and the carrier. If you have any questions about your order or need something urgently, please be in touch — we're always happy to help.

Price Match

Safety and Mobility endeavours to offer competitive pricing on our products and will make reasonable efforts to match a lower price offered by an eligible competitor where it is practicable to do so.

Eligibility Criteria

A price match request may be considered by Safety and Mobility Pty Ltd where all of the following conditions are met:

  • The product is identical (same brand, model, item number, and specifications);
  • The competitor is a registered Australian retail business with an Australian Business Number and is registered for Goods and Services Tax ("GST");
  • The competitor is operating a legitimate bricks-and-mortar or verified online store (marketplace sellers, auction platforms such as eBay, and third-party sellers on aggregator sites are excluded);
  • The competitor's lower price is current, publicly available, and verifiable at the time of the request;
  • The product is in stock and available for immediate purchase from the competitor;
  • The competitor's price does not include a trade, membership, loyalty, or other exclusive discount including but not limited to bundled or bonus offerings;
  • The price does not relate to a clearance, end-of-line, damaged, display, or ex-demonstration item; and
  • The price match does not include delivery and handling charges
  • The request is made before the time of purchase (price matches will not be applied retrospectively).

  • Safety and Mobility Pty Ltd does not price match on:

    • Products offered through bundled, tiered or ‘Buy now, pay later” options, gift cards, coupons or bonus offerings at the time of price matchings;
    • Advertising errors by Safety and Mobility or its competitor(s);
    • Commercial quantities, delivery, installation or handling charges;
    • Finance or credit terms and does not offer finance or credit on the sale of price matched products;
    • Offers by resellers, classifieds, auction sites, paid membership programs/stores, manufacturers, distributors or importers or requiring delivery to or from a location outside Australia;
    • Competitor's clearance lines, display stock, liquidation and external administration sales, limited stock offers or time limited or special promotion stock sell-downs including restructuring or amalgamation;
    • Grey imports. "Grey imports" are products acquired from internationally based distributors other than the manufacturer's locally licensed importer. They are sometimes referred to as "direct import" or "grey market" products and are usually supplied directly to the customer from overseas; or
    • Brands other products nominated by Safety and Mobility Pty Ltd as being excluded from this Policy from time to time.

How to Request a Price Match

To request a price match, please contact us with details of the competitor and their current advertised price, including a link to the product page or a copy of the advertisement. We will assess the request and advise you of the outcome as soon as practicable.

Discretion and Limitations

*Price matching is not guaranteed. Safety and Mobility Pty Ltd reserves the right to decline a price match request at its sole discretion, including where we are unable to verify the competitor's price, where matching the price would not be commercially viable, or where the competitor does not meet our eligibility criteria.

Declining a price match request does not affect any rights you may have under the Australian Consumer Law. Nothing in this clause limits, restricts, or excludes any consumer guarantee, warranty, or right that cannot be excluded under applicable law, including the Australian Consumer Law.