Approved NDIS Provider

The National Disability Insurance Scheme (NDIS) represents a significant and exciting change in the way disabled members of the community receive funding, care and the equipment they require for their daily lives. The NDIS will provide Australians under the age of 65 years old with a permanent and significant disability with the supports they need to enjoy an ordinary life. Safety and Mobility are proud to be a registered NDIS Provider and supply Assistive Technology products to support people with disabilities, their families and carers.

Assistive Technology

The World Health Organisation describes Assistive Technology as that which “enables people to live healthy, productive, independent, and dignified lives, and to participate in education, the labour market and civic life.” We supply a variety of products that fall within the Assistive Technology supports category of the NDIS. This includes bathroom and toilet aids, daily living aids, fall prevention equipment, mobility products, specialised furniture and seating as well as pressure care products and more.

Making things easier

We understand that the NDIS process can overwhelming, especially if you are new to the scheme. Safety and Mobility are here to help you work through this and get the equipment you need. We work directly with NDIS participants, other providers and carers to try make the process as smooth as possible.  

For more information on how Safety and Mobility can be of help to you under the NDIS, please call us 02 9983 9520.

Who can access the NDIS?

To become an NDIS participant a person must:

  • Have a permanent disability that significantly affects their ability to take part in everyday activities;
  • Be aged less than 65 when they first enter the NDIS;
  • Be an Australian citizen or hold a permanent visa or a Protected Special Category visa; and
  • Live in Australia where the NDIS is available (the NDIS is being introduced gradually around Australia from 1 July 2016)

Feedback and Complaints

Safety and Mobility have a Complaints Handling Process. Should you have any feedback or complaints, please contact Safety and Mobility and we can provide you with the appropriate support.

Disability Advocacy Finder

Website:https://disabilityadvocacyfinder.dss.gov.au/disability/ndap/
Email: disabilityadvocacy@dss.gov.au

NDIS Complaints

Website: https://www.ndiscommission.gov.au/about/complaints

If you are in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania, a complaint can be made to the NDIS Commission by:

Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
National Relay Service and ask for 1800 035 544.
Completing a complaint contact form.

The NDIS Commission can take complaints from anyone about:

  • NDIS services or supports that were not provided in a safe and respectful way
  • NDIS services and supports that were not delivered to an appropriate standard
  • how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant

If you are in Western Australia, existing arrangements for making complaints remain in place, until 1 December 2020.

As well as dealing with complaints, the NDIS Commission works to educate providers about delivering quality and safe supports, and effectively responding to complaints. If a complaint raises a serious compliance issue, the NDIS Commission has powers to take action.

More information

www.ndis.gov.au | Telephone 1800 800 110

For people with hearing or speech loss

TTY: 1800 555 677

Speak and Listen: 1800 555 727

For people who need help with English

TIS: 131 450

Factsheet: About the NDIS