What Makes for a Trusted NDIS Supplier: The Safety and Mobility Advantage

As the National Disability Insurance Scheme (NDIS) continues to evolve, working with a trusted supplier becomes increasingly important for participants and their team seeking high-quality products and services. Since 2018, Safety and Mobility has established itself as a reliable NDIS registered provider; prioritising expertise, comprehensive product knowledge and range, excellent customer service, and nationwide delivery. Additionally, we stay ahead of industry changes, including the rollout of the NDIS’ new computer system, PACE. Here’s why Safety and Mobility is a preferred choice for NDIS participants across Australia.

Expertise and Highly Trained Staff

At Safety and Mobility, our team consists of highly trained professionals who possess extensive knowledge about the equipment and processes for organising equipment essential for NDIS participants. Continuous training also ensures that our staff stay up-to-date with the latest advancements and industry best practices. This expertise allows us to provide equipment tailored to the specific needs of each participant, ensuring they receive the best possible support and equipment. We are fortunate to have an in-house Occupational Therapist as part of our team, helping guide our staff training and facilitating detailed conversations with participants and other clinicians.

Comprehensive Product Knowledge and Extensive Range

We offer a wide range of products designed to meet the diverse needs of NDIS participants. Our selection includes mobility aids, daily living aids, bedroom equipment, bathroom equipment and a wide range of other specialised healthcare products. Our deep understanding of these products enables us to have informed discussions with participants, their support team and clinicians, ensuring that every participant receives equipment that enhances their quality of life and promotes independence. By staying informed about new product developments and technological advancements, we ensure our clients benefit from the most effective solutions available.

Australia-Wide Delivery

Accessibility is a cornerstone of our service. Recognizing that NDIS participants reside in various locations across Australia, from urban centers to remote areas, we provide reliable Australia-wide delivery. We are dedicated to ensuring timely delivery of products, no matter where our customers are located. This commitment to accessibility ensures that Safety and Mobility’s high-quality products are available to everyone, regardless of their geographical location.

Exceptional Customer Service

Customer service is fundamental to our business philosophy. From the first point of contact, our friendly and knowledgeable customer service team is ready to assist with any inquiries or concerns. Whether you need help selecting the right product, have questions about your order, or require post-purchase support, we are here to help. Our dedication to providing excellent customer service has earned us the trust and loyalty of many NDIS participants and their families.

Staying Ahead with PACE

The NDIS is rolling out a new computer system called PACE (Participant And Community Engagement), designed to streamline processes and improve the experience for participants and providers alike. At Safety and Mobility, we are committed to staying ahead of these changes to ensure a smooth transition and continued high-quality service for NDIS participants purchasing their supports from us.

PACE aims to simplify plan management, enhance communication, and provide better access to information for participants. Our team is actively engaged in understanding and integrating this new system into our operations. By familiarising ourselves with PACE, we ensure that we can effectively navigate the updated processes, providing seamless support to our customers during this transition period.

Choosing a trusted supplier

Selecting a trusted NDIS supplier is crucial for ensuring that individuals with disabilities receive the necessary support and equipment to lead fulfilling lives. Safety and Mobility distinguishes itself through our expertise, comprehensive product knowledge and range, Australia-wide delivery, exceptional customer service, and proactive approach to industry changes like the PACE system rollout.

We are proud to support the NDIS community and are dedicated to providing products and services that enhance the lives of those we serve. For more information about our offerings or to speak with one of our knowledgeable team members, please contact us today.